Marc B.
The wait was long and nobody told me anything.
Review collection and reputation
Ask for the review
at the right time.
Kipo sends the request right after the visit, while the memory is still fresh. Happy customers post on Google. Unhappy ones talk to you first, before anyone else hears about it.
No commitment on monthly billing. Onboarding and updates included.
What happens after a customer walks out
Lemieux Auto
- 6.42 pm
Hi Marc. Thanks for stopping by Lemieux Auto today. How did it go?
kipo.to/la-2f9
Nothing to complain about. Fixed the same day.
- Review published on Google
- 6.42 pm
Hi Marc. Thanks for stopping by Lemieux Auto today. How did it go?
kipo.to/la-2f9
The wait was long and nobody told me anything.
- Unhappy customer, the manager is alertedHandled internally. Nothing went public.
Google rating
4,2
- The customer is happy
- The customer is unhappy
What comes back once the request goes out
Sample answers, across trades
Booked in the morning, car ready by noon. Nothing to add.
Marc B. Garage
They walked us through the quote line by line before starting.
Sophie T. Renovation
Warm welcome, quick service. A little loud at lunchtime.
Ariane L. Restaurant
Third visit, same team and the same care every time.
Jean-Philippe R. Dental clinic
Delivered ahead of the date they promised. That is rare.
Nadia K. Furniture
Where it starts
A happy customer does not think about you. An unhappy one does.
That imbalance, and nothing else, is why a Google rating almost always sits below the service actually delivered. Kipo corrects it without pushing anyone. It asks everyone, at the moment the answer is still honest.
The silence of the satisfied
The visit went well, the customer leaves and moves on. Writing something good takes effort that nothing triggers. Those customers are the majority, yet they stay invisible on your listing.
How fast the disappointed move
One long wait, one misunderstanding about a price, and the review is up that evening. Frustration turns itself into text, while nobody got the chance to put anything right.
Finding out too late
You see the problem a month later, opening your listing by chance. The customer is gone, the review is live and it will stay there. Replying at that point only helps the next reader.
Without Kipo, the unhappy ones do the writing.
With Kipo, everyone is asked, at the same moment.
How it works
Four steps, and you only handle one.
The rest runs on its own, from the moment the customer walks out to the reply published under their review.
- 1
The visit is recorded
The customer record reaches Kipo from your software, your point of sale, the API or a simple import. Their name, their language, how to reach them, the service and who served them.
1Today's visits Marc B.Service, Julie R.4.20 pmSophie T.Brakes, Karim A.4.55 pmAriane L.Tires, Julie R.5.40 pmReceived through the API from your software
- 2
The request goes out
Text or email, in the customer's language, after the delay you set. A short message, your name, one link. Nothing else, because everything else drives the response rate down.
2Scheduled send ChannelText messageDelay2 h after the visitLanguageTaken from the customer recordAdjustable location by location
- 3
The sorting happens on its own
Happy, and the customer lands on your Google listing, where the review counts. Unhappy, and they write to you privately while an alert reaches you within the minute, with the reason in their own words.
3Two paths 7 to 10 / 10To your Google listing0 to 6 / 10To you, privatelyAlertImmediate, to the managerNo review is ever blocked, you are simply told first
- 4
You answer, once
Replies to Google reviews arrive already drafted by AI, in your brand's tone. You read them, change them if you feel like it, then publish. That is the only minute Kipo asks of you.
The only step that costs you a minute
4Suggested reply Review“Nothing to complain about, fixed the same day.”Reply“Thanks Marc. We will pass it on to Julie, who looked after your car. See you soon.”Published once you have approved it, on Pro and Ultra
The real gap
Once the review is published, winning the customer back is off the table.
That is why Kipo splits the two paths the moment the customer answers, and not after. A low rating never becomes a public review without you hearing about it first. You call, you put it right, and more often than not the customer comes back and leaves the review themselves.
- An immediate alert to the manager, by email and in the app
- The reason for the complaint, written by the customer
- The employee and the job concerned, when that data comes through
- A follow-up with a reward or a discount if you want one
Kipo does not filter reviews and blocks none of them. It gives you the chance to act first.
You do not hide a review.
You get there first.
It is the only rule that holds up over time. Everything else shows in the end, on your listing as much as inside your team.
Features
Three blocks, one interface.
Everything comes with the first plan, apart from what is marked Pro or Ultra. Pick a block to see what it holds.
Bring the reviews in, and know what they say.
This is the heart of Kipo. The request goes out while the customer still remembers the visit, in their language, on the channel they actually open. What they answer does not get lost. Published reviews land in your dashboard, and complaints reach you before they reach Google.
- Collection by text message
- Collection by email
- Timing set to your trade
- Requests in the customer's own language
- Google review and rating tracking
- An alert when a customer leaves unhappy
- Review replies drafted by AIPro
Send without thinking about it, and bring them back.
Collection that rests on one person stops the day that person is swamped. Kipo takes the daily decision away. Requests go out on their own, and whatever follows the customer's answer fires on its own too.
- Ready-made message templates
- Fully automated sendingPro
- Message templates in your own wordsPro
- Customer rewards and discountsPro
- Fine-grained contact segmentationUltra
See who does what, and where.
An average rating says very little. What actually helps is seeing which employee, which service or which address pulls the rating up, and which one drags it down.
- As many user accounts as you need
- Scoring by employee, project and project lead
- Rating dashboard
- API accessPro
- One view per addressUltra
- Detailed reportingUltra
- Partial white labelUltra
Pricing
Three plans, in Canadian dollars.
Billed monthly, with no commitment or with a 12-month commitment for 10% off. Onboarding comes with all three.
Essentiel
Collect more reviews and stop letting unhappy customers slip away.
$99$110per month
12-month commitmentbilled monthly
- Monthly volume
- 500 contacts per month
- Locations
- 1 location
For one location that wants to lift its rating and take back control of its Google listing.
- Collection by text and email
- Google review and rating tracking
- An alert as soon as a customer leaves unhappy
- Review requests in the customer's own language
- As many user accounts as you need
Pro
Let everything go out on its own and win back the ones you saved.
$179$199per month
12-month commitmentbilled monthly
- Monthly volume
- 2,000 contacts per month
- Locations
- 1 location
For a busy location that no longer wants to trigger anything by hand.
- Everything in Essentiel
- Fully automated sending
- Customer rewards and discounts
- Replies to Google reviews drafted by AI
- Message templates written in your own words
Ultra
Steer every address without losing the whole picture.
$349$388per month
12-month commitmentbilled monthly
- Monthly volume
- 5,000 contacts per month
- Locations
- Several locations
For networks with several locations, multi-brand groups and franchises.
- Everything in Pro
- One view per address, and a combined view above them
- Fine-grained contact segmentation
- Detailed reporting
- Partial white label
Prices in Canadian dollars
Does Kipo filter out negative reviews?
No, and doing so would go against Google's rules. Kipo starts by asking the customer how the visit went. If they are unhappy, we invite them to write to you privately and you are alerted within the minute. Nothing stops them from publishing afterwards if they want to. What Kipo changes is that you get the chance to act first.
How long before we are up and running?
Onboarding comes with all three plans. Once the contact source is connected, whether through the API or an import, the first requests go out the same day.
Do we have to change our point of sale or management software?
No. Contacts can arrive through the API on Pro and Ultra, by file import on every plan, or be entered by hand. You touch nothing that already runs in your business.
Which languages do requests go out in?
Multilingual requests come with every plan. Each customer gets the message in their own language, and the response rate shows it as soon as the customer base is mixed.
What if we have several addresses?
The Ultra plan opens multi-location. Each address keeps its own listing, rating and team, with a combined view above them, fine-grained segmentation and network reporting.
Next step
Your customers already have an opinion. Someone just has to ask for it.
Leave us your details. Our team calls you back quickly, about your Google listing and your real numbers. No commitment.
- A callback built around your trade, not a canned pitch
- A volume estimate based on how many customers you actually serve
- The onboarding plan, which comes with all three plans