Marc B.
The wait was long and nobody told me anything.
Review collection and reputation
Ask for the review
at the right time.
Kipo sends the request right after the visit, while the memory is still fresh. Satisfied customers are invited to leave a Google review*, and we warn you about the ones who are not satisfied before any review gets published.
* Every customer, satisfied or not, receives the same invitation to leave a Google review, in line with Google's rules.
Pricing available with no commitment.
What happens after a customer walks out
Lemieux Auto
- 6.42 pm
Hi Marc. Thanks for stopping by Lemieux Auto today. How did it go?
kipo.to/la-2f9
Nothing to complain about. Fixed the same day.
- Review published on Google
- 6.42 pm
Hi Marc. Thanks for stopping by Lemieux Auto today. How did it go?
kipo.to/la-2f9
The wait was long and nobody told me anything.
- Unhappy customer, the manager is alertedCustomer called back the same day.
Google rating
4,2
- The customer is happy
- The customer is unhappy
Here are results our customers have achieved
*Examples of Google reviews collected by Kipo, across all trades
Booked in the morning, car ready by noon. Nothing to add.
Marc B. Garage
They walked us through the quote line by line before starting.
Sophie T. Renovation
Warm welcome, quick service. A little loud at lunchtime.
Ariane L. Restaurant
Third visit, same team and the same care every time.
Jean-Philippe R. Dental clinic
Delivered ahead of the date they promised. That is rare.
Nadia K. Furniture
Where it starts
A happy customer does not think about you. An unhappy one does.
That imbalance is why a Google rating almost always sits below the service actually delivered. Kipo fixes this by measuring customer satisfaction, encouraging satisfied customers to leave a positive Google review*, and alerting managers as soon as an unhappy customer speaks up.
The silence of satisfied customers
The visit went well, the customer leaves and moves on. Writing something good takes effort that has to be asked for, because those customers are the majority, yet they stay invisible to everyone.
How fast disappointed customers move
One disappointment with the service, and the review is up that evening. Frustration turns into a negative review, while nobody got the chance to put anything right.
Managers finding out too late
You see the problem a month later, opening your Google reviews by chance. The customer is gone, the review is live and it will stay there. Replying at that point only helps the next reader.
Without Kipo, I have no precise measure of my customers' satisfaction.
With Kipo, I have a wide range of precise metrics on my customers' satisfaction.
* Every customer, satisfied or not, receives the same invitation to leave a Google review, in line with Google's rules.
How it works
Four steps we automate for you.
The rest runs on its own.
- 1
You serve your customer
The customer record reaches Kipo from your software, automatically or by hand. Their name, their language, how to reach them, the employee who served them, and any other data you want to track.
1Today's visits Marc B.Service, Julie R.4.20 pmSophie T.Brakes, Karim A.4.55 pmAriane L.Tires, Julie R.5.40 pmReceived through the API from your software
- 2
The survey goes out
A fully customizable text or email, in the customer's language. A short survey, just a few questions, in your company's colours.
2Scheduled send ChannelText messageDelay2 h after the visitLanguageTaken from the customer recordAdjustable location by location
- 3
The answer is handled on its own
Every customer receives the same link to your Google listing*. If they are not satisfied, an alert goes out to every manager within the minute, with the details of what went wrong, so you can make it right.
3Two outcomes 7 to 10 / 10Invited to leave a Google review*0 to 6 / 10Alert to you + same Google invitation*AlertImmediate, to managersYou still have a chance to win the customer back before their review goes public
* Every customer, satisfied or not, receives the same invitation to leave a Google review, in line with Google's rules.
- 4
Sit back and watch the reviews roll in
As soon as a Google review is published, you are notified and an automatic reply in your style is already waiting. All that is left is to approve it and post it.
Get started and double or even triple your positive reviews
4Suggested reply Review“Nothing to complain about, fixed the same day.”Reply“Thanks Marc. We were happy to help. See you soon!”Published once you have approved it
The real difference
Winning a customer back is harder once the review is published.
With Kipo, a low rating never becomes a public review without you hearing about it first*. You get an immediate alert, you call your customer back, you fix the problem.
- An immediate alert to managers, by email and in the app
- The reason for the complaint, written by the customer
- The employee and the job concerned, along with every other metric relevant to your business
- A follow-up with a goodwill gesture to turn an unhappy customer into a satisfied one
*Kipo does not filter reviews and blocks none of them. It gives you the chance to act first.
You do not hide a review.
You get there first.
It is one of the biggest levers for increasing the number of positive reviews on your Google listing.
Features
Three blocks, one interface.
Everything comes with the first plan, apart from what is marked Pro or Ultra. Pick a block to see what it holds.
Bring the reviews in, and know what they say.
This is the heart of Kipo. The request goes out while the customer still remembers the visit, on the channel they use (text or email). What they answer does not get lost. Published reviews land in your dashboard, and you are alerted to a complaint as soon as the survey ends.
- Collection by text message
- Collection by email
- Surveys in several languages
- Tracking of your Google reviews and your satisfaction survey score
- An alert when a customer leaves unhappy
- An alert when a customer has a referral for you
- Google review replies automated by AIPro
- More ways to boost your response ratePro
Send without thinking about it, and build customer loyalty.
Collecting reviews takes a lot of time and resources for a business. Kipo automates your surveys day to day. Surveys go out on their own, straight from your software.
- Ready-made survey templates
- Fully automated sendingPro
- Fully customizable survey templatesPro
- Survey by your own metricsPro
- Handle your surveys with easePro
See who does what, and where.
An average rating says very little. What actually helps is seeing which employee, which service or which address pulls the rating up, and which one drags it down.
- As many user accounts as you need
- Scoring by employee, project and project lead, plus any other fully customizable metric
- Detailed, customizable dashboard
- API accessPro
- One view per locationUltra
- Detailed reporting across your locationsUltra
- Partial white labelUltra
Pricing
Three flexible plans to fit your needs.
Billed monthly, with no commitment or with a 12-month commitment that saves you money.
Essentiel
Collect more reviews and stop letting unhappy customers slip away.
$99$110per month
12-month commitmentbilled monthly
- Monthly volume
- 500 contacts per month
- Locations
- 1 location
For one location that wants to lift its rating and take back control of its Google listing.
- Collection by text and email
- Google review and rating tracking
- An alert as soon as a customer leaves unhappy
- An alert when a customer has a referral
- Surveys available in several languages
Pro
Everything automated, straight from your software.
$179$199per month
12-month commitmentbilled monthly
- Monthly volume
- 4x more contacts per month
- Locations
- 1 location
For a busy location that no longer wants to trigger anything by hand.
- Everything in Essentiel
- 4x more contacts per month
- Fully automated sending
- Replies to Google reviews drafted by AI
- Fully customizable surveys
Ultra
Steer every location without losing the whole picture.
$349$388per month
12-month commitmentbilled monthly
- Monthly volume
- 10x more contacts per month
- Locations
- Several locations
For networks with several locations, multi-brand groups and franchises.
- Everything in Pro
- 10x more contacts per month
- A consolidated view per location
- Detailed cross-location reporting
- Partial white label
Prices in Canadian dollars
Does Kipo filter out negative reviews?
No, and doing so would go against Google's rules. Kipo starts by asking the customer how the visit went. If they are unhappy, you are alerted within the minute so you can reach out, and they receive the same invitation to leave a Google review as every other customer. What Kipo changes is that you get the chance to act first.
How long before we are up and running?
Surveys can be sent manually right away. Otherwise, we help you set Kipo up in your system. Once the contact source is connected, whether through the API or an automatic import, surveys go out automatically (Pro plan).
Do we have to change our point of sale or management software?
No. Customers can flow into Kipo automatically on Pro and Ultra, by file import on every plan, or be entered by hand. Kipo adapts to your system.
Which languages are surveys available in?
Multilingual requests come with every plan. For now we offer surveys in French and English, and more languages are coming soon.
What if we have several locations?
The Ultra plan opens multi-location. Each location has its own customized listing, rating and team, with a consolidated dashboard view. You can also cross-reference data between locations to compare them.
Next step
Your customers already have an opinion. Someone just has to ask for it.
Leave us your details. Our team calls you back quickly and we will look at your Google listing and your real numbers. No commitment.
- A callback built around your trade, not a canned pitch
- A volume estimate based on how many customers you currently serve
- The details of onboarding and setup