Personal Data Privacy Policy

Access and Distribution

This Personal Data Privacy Policy applies to the clients, users, and administrators of the Kipo platform.

It is accessible to anyone using the application and is publicly available on the Kipo platform.

Objectives

This Personal Data Privacy Policy has the following objectives.

• Identify the personal information collected in connection with the use of Kipo.
• Frame the practices regarding the protection of personal information.
• Ensure the confidentiality and security of the information collected.
• Inform users and their clients of the practices concerning the protection of personal information when a collection is carried out through technological means.

This objective also aims to maintain the trust of users and their clients regarding the protection of their personal information.

Tools Used to Collect Information

Personal information means any information that allows a natural person to be identified, directly or indirectly.

Personal information is collected through the following technological means.

• The Kipo application's web portal.
• Sending surveys by SMS or phone call.
• Sending surveys by email.
• Connection cookies.
• Electronically transmitted forms.

Circumstances of Collection

Kipo collects personal information in the following circumstances.

• When you create an account on the Kipo platform.
• When you add clients in the application.
• When you send a survey to a client.
• When a client responds to a survey.
• While you are browsing the platform.

Information That May Be Collected About Clients

Personal information collected about your clients may include the following elements.

• The client's first and last name.
• The phone number.
• The email address.
• Survey responses, including NPS scores and comments.
• The date added and the history of interactions.

Information Collected While Browsing

While you are browsing the Kipo platform, the following elements may be collected.

• The IP address.
• The browser and language used.
• The operating system.
• The date and time of access to the platform.
• The pages viewed and the duration of consultation.

Use of Data

As part of its mission, Kipo collects information for the following purposes.

• Enable the sending of satisfaction surveys (NPS) to users' clients.
• Display and analyze survey results.
• Generate client satisfaction reports.
• Ensure the proper functioning and performance of the platform.
• Improve the user experience.

Access to Personal Information

Personal information is accessible only to authorized persons within the organization using Kipo, who fall into the following categories.

• Kipo users with access to the relevant business.
• Kipo platform administrators.
• Technical service providers engaged to ensure the operation of the platform.

Retention and Security of Information

Kipo has put in place various technical and administrative safeguards designed to preserve the confidentiality and security of personal information. All personal information collected is stored in secure environments that are not accessible to the public.

The measures in place include in particular the following.

• Access control through authentication.
• Encryption of data in transit (HTTPS).
• Restricted access to data based on roles and businesses.
• Keeping systems and security patches up to date.

However, no security measure is absolute or fully guaranteed.

Rights of Data Subjects

Any person concerned by personal information may exercise the following rights.

• Refuse to provide information.
• Request to consult the personal information concerning them.
• Request the correction of inaccurate personal information.
• Withdraw their consent to the use, distribution, or disclosure of personal information.
• Request the deletion of their personal information from the platform.

To exercise these rights, you may contact Kipo's privacy officer, whose contact information appears at the end of this page.

Updates

Kipo reserves the right to change or update this Personal Data Privacy Policy at any time. Where applicable, Kipo will take reasonable steps to notify anyone concerned by significant changes.

The date of the last update appears on this page.

Responsibilities

The person responsible for enforcing this Personal Data Privacy Policy is the Kipo platform administrator.

For any question relating to the protection of your personal information, you may write to us at support@kipo.ca.