Collection by text message
A short message, in your brand's image. It is the channel that gets the most replies.
All plansFeatures
Everything Kipo does, in detail.
Three blocks, in the order you actually use them. Bring the reviews in, stop triggering everything by hand, then look at what it says about your business. Each line shows the plan it opens on.
01
Collection and reputation
Bring the reviews in, and know what they say.
This is the heart of Kipo. The request goes out while the customer still remembers the visit, on the channel they use (text or email). What they answer does not get lost. Published reviews land in your dashboard, and you are alerted to a complaint as soon as the survey ends.
Collection by email
The same journey for customers where you only have an email address.
All plansSurveys in several languages
We offer surveys in French and English, to maximize the response rate and the relevance of the feedback.
All plansTracking of your Google reviews and your satisfaction survey score
New reviews and changes in your Google rating land in Kipo and trigger an alert. All you have to do is check your dashboard.
All plansAn alert when a customer leaves unhappy
A low rating fires an alert right away, with the reason written by the customer. That is the window where recovery is still possible.
All plansAn alert when a customer has a referral for you
A customer who wants to pass on a referral fires an alert right away, with the details they provided themselves.
All plansGoogle review replies automated by AI
Every Google review gets a reply prepared in your brand's tone. You read it, change it if you feel like it, then publish.
ProMore ways to boost your response rate
We give you tools to maximize your survey response rate. For example, if someone does not answer by text or email, we send a reminder through the other channel when it is on file (configurable in the settings).
Pro02
Automation and loyalty
Send without thinking about it, and build customer loyalty.
Collecting reviews takes a lot of time and resources for a business. Kipo automates your surveys day to day. Surveys go out on their own, straight from your software.
Ready-made survey templates
Wording already written and proven, ready to use on day one.
All plansFully automated sending
Requests fire straight from your software, with nobody on the team having to launch anything.
ProFully customizable survey templates
Your tone, your phrasing, one message per service type or per location. You can create as many survey templates as you need.
ProSurvey by your own metrics
Measure what matters to your business, such as satisfaction by service type, by employee, by location, or any other relevant metric.
ProHandle your surveys with ease
Kipo helps you handle your surveys with ease, bringing all answers together and flagging what needs your attention on a single screen.
Pro03
Oversight and organisation
See who does what, and where.
An average rating says very little. What actually helps is seeing which employee, which service or which address pulls the rating up, and which one drags it down.
As many user accounts as you need
Everyone gets their own access. The manager sees everything, the team sees what concerns them. The number of accounts never affects the price.
All plansScoring by employee, project and project lead, plus any other fully customizable metric
The data you send through becomes something you can slice. That is what ties a low rating to a real cause rather than to a hunch.
All plansDetailed, customizable dashboard
The rating, the number of reviews and the detail of every answer, over the period you choose. Everything is customizable.
All plansAPI access
Push your visits straight from your business software, your point of sale or your CRM, with no manual import.
ProOne view per location
Each location keeps its own listing, rating and team, with a consolidated dashboard.
UltraDetailed reporting across your locations
Compare how your locations perform, follow their trends over time, and manage each one individually using the metrics that matter to you.
UltraPartial white label
Your colours and your name on what your customers and franchisees see.
UltraUpstream
Where the contacts come from
Kipo replaces none of your tools. It only needs to know that a customer came in, and how to reach them.
Through the API
Your business software, point of sale or CRM pushes the visit as soon as it closes. It is the most efficient route, because it asks nothing of you day to day.
By file import
A file imported whenever you like. Handy when the business tool has no API.
By hand
A record entered in ten seconds from the app, for low volumes and one-off cases.
Respect for your data
Kipo, an ethical company.
A good part of the review market lives in a legal grey area. At Kipo, we respect your data and your customers' data.
Kipo does not filter reviews
An unhappy customer tells you what went wrong in the survey, and receives the same invitation to leave a Google review as every other customer. Blocking a negative review goes against Google's rules and always ends up hurting the business.
Kipo does not write reviews for you
Reviews come from your customers, in their own words. What the AI drafts are your replies, and you approve them before anything is published.
Kipo does not buy reviews
No paid reviews, no review farms, no swapping favours. Rewards are tied to customer loyalty and never to what a review says.
Kipo does not replace your software
You keep your point of sale, your CRM and your business software. Kipo connects to them through the API or an import, and asks for nothing else.
Comparison
Who gets what.
A side-by-side comparison of features and plans.
| Feature | Essentiel$99per month, 12-month commitment | Pro$179per month, 12-month commitment | Ultra$349per month, 12-month commitment |
|---|---|---|---|
| Monthly volume | 500 contacts per month | 4x more contacts per month | 10x more contacts per month |
| Locations | 1 location | 1 location | Several locations |
| Collection and reputation | |||
| Collection by text message | |||
| Collection by email | |||
| Surveys in several languages | |||
| Tracking of your Google reviews and your satisfaction survey score | |||
| An alert when a customer leaves unhappy | |||
| An alert when a customer has a referral for you | |||
| Google review replies automated by AI | |||
| More ways to boost your response rate | |||
| Automation and loyalty | |||
| Ready-made survey templates | |||
| Fully automated sending | |||
| Fully customizable survey templates | |||
| Survey by your own metrics | |||
| Handle your surveys with ease | |||
| Oversight and organisation | |||
| As many user accounts as you need | |||
| Scoring by employee, project and project lead, plus any other fully customizable metric | |||
| Detailed, customizable dashboard | |||
| API access | |||
| One view per location | |||
| Detailed reporting across your locations | |||
| Partial white label | |||
Next step
Your customers already have an opinion. Someone just has to ask for it.
Leave us your details. Our team calls you back quickly and we will look at your Google listing and your real numbers. No commitment.
- A callback built around your trade, not a canned pitch
- A volume estimate based on how many customers you currently serve
- The details of onboarding and setup